Frequently Asked Questions
 

 Below you will find the answers to some of the most common and frequently asked questions about ordering from our site.  
 If you cannot find the answer you are requiring below then please feel free to contact us on 1300 732 292 or email us at
admin@soulmothers.com.au.

Placing An Order 

ONLINE:
  Our store is open 24 hours a day 7 days a week for online ordering.  Simply look through the
  categories for items you wish to purchase, add them to your cart, sign up sign up for a user
  account and then choose your payment method at the checkout.  A confirmation email will be
  sent once your order processes confirming your order 

  Our site is protected by the highest level of security by one of the most recognised internet security
  providers in the world Geotrust which means you can order knowing your details are 100% safe.

VIA EMAIL :   
  Please email us at anytime at admin@soulmothers.com.au for any ordering or order enquiries.

VIA PHONE:  
  Feel free to phone us on 1300 732 292 between the hours of 10am - 2.30pm for all telephone orders.  

 Please double check that you have entered your correct contact details and email address so you don’t miss out on receiving confirmation of your order, shipping details  and other important informaton  regarding your  order.  Email is also our main point of contact for you should any queries about your order arise.  You will only receive our newsletter if you have subscribed to this service.

Payment Methods 

We accept payments from our customers through the following methods:

EFT funds transfer
VISA, MASTERCARD & PAYPAL
CHEQUE/MONEY ORDER

All orders paid via Cheque/Money order or EFT transfer will not be sent until funds have cleared to our account.  This typically means a 1-2 day delay in the processing of your order.  Please email us after you have made a funds transfer so we can allocate your payment more quickly and get your order processed faster.  All unpaid cheque/moneyorder or EFT funds transfers that have not been paid with 7 business days will be automatically cancelled and your ordered items returned back into stock.

All EFT transfers can be made to  

Account Name:      Soul Mothers
BSB:                          014227
Account Number:  490769292
Bank:                         ANZ

 All cheque payments are to be made out to "Soul Mothers" and sent to:

Soul Mothers
PO BOX 5096
DAISY HILL  Q  4127 

Delivery

Delivery fee is a flat fee charge of $8.95 for any order which means you know exactly how much postage you will pay with no hidden charges.  

Deliveries are sent via courier or Australia Post depending on the nature of your order.  For smaller items, we usually use express post which is a fast and efficient Australia Wide within its specified postcodes.  Delivery to most parts of Australia will take 1-2 business days, depending on the method of dispatch. 


If you would like to know further information on our terms and conditions, please visit our terms and conditions information link in the menus located at the bottom of the screen.