All customers shopping online with us at Soul Mothers agree upon placing an order, to be bound by the following terms and conditions.
Shipping & Delivery
All orders are sent via Courier, or Express Post or normal Australia post. If sent by courier, our courier company delivers between the hours of 8.00am and 5.30pm Monday to Friday. Our flat fee postage covers all deliveries of any size with any of our normal delivery services. We do not charge extra for express post or courier deliveries as we are committed to providing our customers with a low cost delivery rate. PLEASE NOTE THAT ALTHOUGH WE CAN GIVE AN ESTIMATED DELIVERY DATE OF YOUR ORDER WE CANNOT GUARANTEE THIS AS POSTAL AND COURIER SERVICES ARE INDEPENDENT SERVICE CONTRACTORS.
We aim to dispatch your order within 24 - 48 hours of placing your order but please allow up to 10 working days for delivery. We always try to maintain accurate stock levels on our site however occasionally, due to high demand, we may be out of stock of certain items. If delivery times will take longer than 10 working days we will contact you via phone or email.
If you have specific delivery instructions, please provide these in the special instructions section during the checkout process. If redelivery of an item is required due to incorrect address or delivery details you have provided, a separate delivery charge will be incurred for redelivery.
We do not take responsiblity for lost/damaged parcels marked as delivered but claimed not to have been received. If you wish extra insurance please notify us at admin@soulmothers.com.au
All parcels delivered by courier will require a signature on delivery. If you will be unable to take delivery during business hours you may wish to nominate an alternative address such as a work address. Alternatively you may wish to give an authority to leave during the checkout process for your nominated address. Please note that if you choose this option we cannot accept any further responsibility for your order once it has been marked as delivered.
International Orders
The postage rates on our site do not cover international shipping. If you wish to place an international order outside of Australia, please contact us and we will provide you with a customised shipping quote
Privacy & Security
Your Privacy is important to us
That's why we make a commitment to all our customers that your personal information will remain private and confidential at all times and will not be disclosed to any person outside of Soul Mothers except if required by law.
The personal information we keep on file will only be used for the purpose of Soul Mothers to deliver services as requested by you and that is necessary to process and deliver your orders.
If you choose to sign up for our email service, you may receive from time to time promotional materials on products from us that we may consider of interest to you.
As a registered user, you are responsible for ensuring the protection of any password and account name provided to you by Soul Mothers.
If you have any concerns please contact us.
Returns & Replacements
Please choose your purchase carefully as we are happy to exchange within 14 days of receipt of purchase, but do not give refunds if you simply change your mind. You can choose between an exchange, refund or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do. Before returning, please contact us and download our PRODUCT RETURN FORM, so you have approval to return the goods. No returns will be processed without prior approval. Postage costs are unable to be refunded. All exchanges except for faulty goods must be returned in their original condition and packaging and suitable for resale. Clothing must not have been previously worn or smell of smoke, perfume or be damaged in any way. Breast pumps are not eligible for a refund or exchange unless faulty due to hygiene purposes and the nature of the product - thank you for your understanding.
If the item is damaged on arrival you must notify us immediately upon receiving the goods with a description and photo of the damage. A refund will be given once we receive the returned item back to us.
All items on final sale or clearance cannot be exchanged or refunded
It is the buyers responsibility for the return of all products warranty purposes. If you are concerned, please ensure your parcel is sent back via a trackable method so items don't get lost in the post.
Ordering, Payment and Pricing
- Please take the time to read product descriptions as we accept no responsibility for the return of products that have a true and accurate written representation included.
- Due to different monitors, we accept no responsibility for the accuracy of colour representation on our site. Please always read our product descriptions for further information and do not rely solely on the representation of a photograph it is for illustrative purposes only.
- Athough we take great care to represent our products accurately on our site, we accept no responsibility for any loss or damage that may have been caused by any misrepresentation or ommissions.
- We accept no responsibitiy for any health affects or reactions caused by any of the products on our site. - if you have any preexisiting allergies or concerns about what our products contain, please contact us for further information.
- All pricing is subject to change without notice. We reserve the right to withdraw from sale any item purchased with a pricing inaccuracy or error
- No goods will be shipped until full payment has been made.
- If your order is delivered by courier and you have not been present to receive the goods and have not chosen authority to leave, a calling card will be left. After this card has been left, all responsibility for the redelivery of your order shall be passed to you to arrange with the courier company involved.
- All prices are in AUD$
- GST is included in all pricing
Promotions
- All promtions are subject to the terms and conditions applicable to that offer.
- Gift vouchers are not redeemable for cash.
Account Information
- You must register for an account to use our service - You must register for an account to purchase any goods from our store. All information will be handled as per our privacy policy.
- We reserve the right to cancel or suspend your account at any time without notice for reasons including breeching terms and conditions or fraudulent behaviour.
